We could not take payment

Your card issuer declined the payment, so the order has not been placed and nothing has been charged. Your basket is exactly as you left it.

Attempt reference LPP-0000-000000

What usually fixes it

Payment declined

Error PAY-402: the payment was declined by your bank. No money has left your account, and no authorisation is being held.

• Check the card number, expiry and security code.
• Make sure the billing address matches your statement.
• Some banks block first-time online orders — approve it in your banking app and try again.
• Try PayPal instead, or ask us to invoice you.

Change payment method Ask us to invoice

Still stuck? Call 0800 840 1430 and quote the attempt reference, or go to your dashboard.